Refund and Cancellation Policy

Last updated: August 2026

This policy applies to workshop facilitation services provided by Pavilion Hub Strategy House Co., Ltd. ("Pavilion Hub," "we"). It does not cover third-party costs such as venue rental or catering, which are governed by your agreements with those suppliers.

Deposits

A fifty-percent deposit confirms workshop dates and preparation work. Deposits are invoiced in Thai Baht and due within seven days of proposal acceptance unless otherwise stated in writing.

Cancellation by client

• More than 30 days before the workshop start: Full refund of deposit minus any non-recoverable third-party costs already paid on your behalf (rare at this stage).
• 15–30 days before: Fifty percent of the deposit is refundable; the remainder covers scheduling commitment and preparatory interviews already conducted.
• Less than 15 days before: Deposits are non-refundable. Balance invoices already issued remain due for work scheduled.

Rescheduling

One reschedule is permitted without penalty if requested at least 21 days before the original start date and subject to facilitator availability. Reschedules within 21 days may incur a THB 18,000 administrative fee plus any venue change costs you incur.

Cancellation by Pavilion Hub

If illness or emergency prevents facilitation, we will offer alternate dates or a full refund of fees paid to us. We are not responsible for your venue or travel costs but will assist in notifying participants promptly.

Partial refunds after work has started

Once a workshop day begins, fees for that day are non-refundable. If you end a multi-day engagement early for reasons unrelated to our breach, remaining days may be partially credited at our discretion based on preparation already completed.

Non-refundable items

• Stakeholder interviews and agenda design completed when cancellation occurs within 15 days of start
• Travel expenses already incurred for provincial or international assignments
• Co-facilitator fees committed under non-cancellable subcontracts
• Materials printed at your request

No-shows

If your team fails to attend a confirmed session without prior notice, the full session fee is due and no refund applies. We will wait up to sixty minutes at the venue before treating the session as a no-show.

Implementation follow-through sessions

Individual quarterly sessions may be cancelled up to seven days ahead for a full credit toward a rescheduled date within six months. Later cancellations forfeit that session fee.

Refund process

Approved refunds are processed within fourteen business days to the original payment method. Bank transfers may require additional days depending on your institution.

Disputes

Contact us first at info@page-pavilionhub.click with your engagement reference. We aim to resolve concerns within ten business days. Unresolved disputes are subject to the governing law provisions in our Terms of Service.

Contact for refund requests

Pavilion Hub Strategy House Co., Ltd.
Khlong Toei, Sukhumvit, Bangkok 10110
Email: info@page-pavilionhub.click
Phone: +66 2 6681349